Privacy Policy

This Privacy Policy explains how FahmAI ("we", "our", or "us") collects, uses, stores, and protects information when you use our AI-powered learning platform (the "Service").

By using FahmAI, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect information in a few different ways when you use the Service.

1.1 Information You Provide

When you create an account or interact with the platform, you may provide certain information.

Account Information

• Name
• Email address
• Login credentials (such as a password when signing up using email and password)

If you choose to sign in using Google or another third-party authentication provider, we may receive basic profile information from that provider, such as:

• name
• email address
• profile image (if it exists on your Google account)

FahmAI does not currently allow users to upload profile images directly.

User Inputs

We also collect the content you submit, such as:

• topics
• prompts
• messages
• other text used to generate AI voice dialogues or blackboard lessons

Support Communications

If you contact us for help, feedback, or support, we may collect the information you include in those communications.

1.2 Information Collected Automatically

When you use the Service, certain technical information may be collected automatically in order to operate and secure the platform. This may include:

• IP address
• browser type and device information
• operating system
• login attempts and authentication activity
• session tokens used to keep you signed in
• timestamps and request logs
• error logs and system diagnostics

These logs help us maintain reliability, troubleshoot problems, and detect abuse or security issues.

1.3 AI-Generated Content

When you use FahmAI, the system generates content based on the topics or prompts you provide. This may include:

• AI-generated dialogue or lesson text
• generated audio files
• generated diagrams or visual lesson structures
• technical metadata related to lesson generation and playback

1.4 Payment and Billing Data

If you purchase credits or subscription plans, certain billing information may be collected, such as:

• selected plan or credit package
• transaction identifiers
• payment amount and currency
• payment status

Payments are processed by third-party payment providers. FahmAI does not store full credit card or payment card details on its servers.

2. How We Use Your Information

We use the collected information to operate and improve the Service. This includes:

• providing AI voice dialogue and blackboard lesson generation
• managing user accounts and authentication
• maintaining secure login sessions
• processing payments and managing credit balances
• improving system reliability and performance
• detecting misuse, fraud, or abuse of the platform
• responding to user support requests
• complying with legal obligations

Depending on applicable laws, our legal basis for processing data may include user consent, contractual necessity, legitimate interests, or legal obligations.

3. How We Share Information

We do not sell personal information.

However, we may share limited information with trusted service providers when necessary to operate the platform. These may include:

• AI model providers for processing prompts and generating outputs
• voice synthesis providers for generating audio explanations
• cloud hosting and storage providers
• email or messaging providers for account verification or notifications
• payment processors for handling transactions
• infrastructure or security providers for reliability and abuse prevention

These providers only receive the information required to perform their services. We may also disclose information when required by law, in connection with a merger, acquisition, or restructuring of the company, or if you provide explicit consent.

4. Data Retention

We retain information only as long as necessary to operate the Service and meet legal obligations. Typical retention periods include:

• Account data: Stored while your account remains active.
• Generated lessons and AI content: Stored until you delete them or they are removed according to operational policies.
• Payment and billing records: Retained as required for accounting, tax, fraud prevention, and legal compliance.
• Security logs and operational data: Stored for a limited time unless longer retention is necessary for security or legal purposes.

5. Cookies and Similar Technologies

We use cookies and similar technologies to support the functionality of the Service. These may include:

• Essential Cookies: Required for login sessions, authentication, and security.
• Preference Cookies: Used to remember certain interface settings or preferences.

You can manage cookies through your browser settings. However, disabling essential cookies may cause parts of the Service to stop working properly.

6. Data Security

We take reasonable steps to protect user information. These may include:

• encryption of data in transit (TLS/SSL)
• restricted access to sensitive information
• monitoring systems for suspicious activity

However, no internet-based system can guarantee complete security. While we take reasonable precautions, we cannot promise absolute protection.

7. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal data. These may include the right to:

• access your personal data
• request corrections to inaccurate information
• request deletion of your data
• request a copy of your stored information
• object to or restrict certain processing

Before fulfilling such requests, we may need to verify your identity.

8. Children's Privacy

FahmAI is not intended for children under the age of 13 (or a higher age where required by local law). We do not knowingly collect personal information from children below the applicable minimum age. If we discover that such information has been collected, we will take steps to remove it.

9. International Data Transfers

Because we use global infrastructure providers, your information may be processed in countries other than the country where you live. Where applicable, we use reasonable safeguards to protect transferred data according to relevant laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When updates occur, we will revise the "Last Updated" date at the top of this page. Continued use of the Service after updates means you acknowledge the revised policy.

11. Contact

If you have questions about this Privacy Policy or how your data is handled, you can contact us at: support@fahm-ai.com